Smart Account explained

Smart Account is an online portal specifically designed for Jersey Electricity customers to run alongside Smart Meters. Opening your Smart Account is simple and takes just a few minutes. 

As well as receiving and storing your bills in Smart Account, if you opt for half-hourly profiling data collection you will be able to review and compare your usage daily, weekly and monthly and also compare your usage with that of similar properties.

You can register for Smart Account before your Smart Meter is installed. You will be able to receive future bills and view previous bills via your Smart Account. If you agree to half-hourly profiling, once your Smart Meter is installed and the communications process configured, you will be able to see much more detailed information that should help you manage and perhaps reduce your consumption and costs.

Smart Account user guide

Download Smart Account user guide (PDF)

What is a Smart Account?

A Smart Account is your own personal electricity account online. You will need to register for it and it is password protected. Your Smart Account number is unique to you because it is made up of your Customer and Premise Numbers. Working in tandem with your Smart Meter, your Smart Account will enable you to see more detailed information on your electricity consumption, view your bills and receive secure information about your account from us.

 If you agree to half-hourly profiling data, information on your usage will appear in your Smart Account in the form of various charts and graphs so you can see when and how much electricity you are using. 

What if I have more than one property?

Don’t worry. Your Smart Account can host multiple electricity accounts. You simply ‘add an account(s)’ once you are logged on to your Smart Account. You can then select which of your premises you wish to view. 

What happens when I move home?

Once you have informed us of your move, either by completing our online Change of Tenancy Form  or by calling our Customer Care Team, you can then add your new property to your Smart Account by again combining your unique Customer Number with your new Premise Number. You will cease to receive data on your previous property though your Smart Account will continue to hold your previous bills. 

Will the new tenant of my former property be able to view my data?

Absolutely not. They will have their own unique Smart Account Number made up of their own Customer Number and new Premise Number. No one can know your Smart Account Number unless you disclose it. 

Do I need Wi-Fi at home to register for my Smart Account?

You will need an internet connection to access your Smart Account but as it is web based, you will be able to access it anywhere the internet is available. 

I can’t use/don’t have a computer. How can I benefit from Smart Account?

If you have a friend or relative who has internet access, you can ask them to be your Smart Account ‘Buddy’. They will receive all your billing information and help you to take advantage of the benefits your Smart Meter and Smart Account offer. 

Is this the same as is happening in the UK?

No. Smart Account has been designed exclusively for Jersey Electricity customers and the off-peak tariffs we offer. Smart Account gives you much more flexibility and choice than in the UK, where Smart Meters come with a simple hand held device which shows real time use only. As well as receiving and storing your bills in Smart Account, if you opt for half-hourly profiling, you will be able to review and compare your usage daily, weekly and monthly and also compare your usage with that of similar properties. 

Do I have to have a Smart Account once I have a Smart Meter?

No. Smart Account is optional and you have to register for it. But if you don’t, you will miss out on the many benefits your Smart Meter offers. You can even sign up for Smart Account any time before your Smart Meter is installed and start receiving your electricity bills through your Smart Account, though you won’t see your detailed profiles until your Smart Meter is in place and the communications process configured. 

What happens to my bills once I have a Smart Account?

If you currently receive your bills through the post, instead of getting a paper bill we will send you a notification email that will include the amount of your bill and link to the log-in page of your Smart Account where you can view your bill in full.

If you already receive your bills electronically (ebills), you will no longer receive your bill attached as a pdf. Instead, we will send you a notification email that will include the amount of your bill and link to the log-in page of your Smart Account where you can view your bill in full. 

Why am I not receiving my bill notification email when I have updated my email address with you?

Bill notifications are sent to the email address you have registered on your Smart Account so you need to update it on your Smart Account profile.

How do I register for Smart Account?

Registering for Smart Account is simple. Click on this link ‘Register for Smart Account’. But before you start, please make sure you have your Customer Number and Premise Number, which can be found at the top right of any of your previous bills.

Once we have processed your registration, we will send you an email confirmation containing a link to your account where you will be able to view your last two years’ bills and where you can pick up your future bills.

We collect your half-hourly profile data on your behalf. Should you wish us to stop collecting your detailed information, you need to tell us and we will render this data anonymous by removing your connection to it. Although this will then mean that you will be unable to use Smart Account to view your energy profiles, you will still receive future bills via your Smart Account.  If you also pay them by Direct Debit you will receive £3 discount a quarter.

If you do not register for Smart Account, you will continue to receive your quarterly bills as you do now. If you receive ebills and pay by Direct Debit you will receive £3 discount a quarter.

How can I register if I don't wish to give details about the size and type of my property?

We need this information to enable our customers to accurately compare their enrgy use with that of similar sized properties and heating source. Therefore you cannot sign up for Smart Account without providing this information.

I have amended my contact details on my profile page, why do I need to contact you separately?

Changes made on your Smart Account will only update your profile information. They will not update your Jersey Electricity account information. You will need to update this by calling Customer Care on 505460.

I have registered for Smart Account and agreed to half-hourly profiling. Why is my data not showing?

It can take up to six days to process and upload your data to your Smart Account.

I have opted for Jersey Electricity to collect and store my data. What data is this?

This is the half-hourly profile data that helps us display your daily consumption. It will also help if you query a bill in future. If you opt for us NOT to hold this profile data, we still take collect it but the information is anonymised so it does not relate to you or your property. Please be aware if you do this, we will not be able to provide you with detailed information if you have a bill query in the future.